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Shipping policy

Shipping policy

At Happy Friends, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your items in a timely manner, and we are committed to delivering your purchases as quickly as possible.

Shipping Methods

We offer various shipping methods to accommodate your needs:

  • USA Standard Shipping: Our standard shipping option ensures that your items will be delivered within 7-15 business days. This method is reliable and cost-effective.
  • Express Shipping: For those who need their items urgently, we offer express shipping. With this option, your purchases will be delivered within 3-7 business days.
  • International Shipping: We also provide international shipping for our customers. Please note that international shipping times may vary depending on the destination, around 10-14 days.

Shipping Rates

Our shipping rates are calculated based on the weight and dimensions of your items, as well as the shipping method selected. During the checkout process, you will be able to view the shipping costs associated with your order.

Order Processing Time

Once your order is placed, our team works diligently to process and prepare your items for shipment. Most orders are processed within 1-4 business days. Please note that during peak seasons or promotional periods, order processing times may be slightly longer.

Tracking Your Order

We understand the importance of being able to track your package. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.

Shipping Restrictions

While we strive to provide shipping services to as many locations as possible, there may be certain restrictions on specific items due to legal or logistical reasons. If you encounter any issues during the checkout process regarding shipping restrictions, please contact our customer support team for assistance.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Contact Us

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the necessary information to make your shopping experience with Happy Friends a pleasant one.

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